Legal
This policy explains how Lumora Treks collects, uses, and protects the information you share when you browse this website or contact our team about travel services.
We collect the information you provide when you submit an enquiry, request a custom itinerary, make a booking, or contact our team. This may include your name, email address, phone number, travel dates, group size, nationality, and any details you choose to share about your trip.
We may also collect limited technical data such as browser type, device information, and pages visited to help us improve the website experience.
We use your information to respond to enquiries, prepare trip proposals, process bookings, provide customer support, and send essential travel updates related to your request or reservation.
We may also use aggregated or non-identifying data to understand demand, improve our services, and maintain website performance.
We do not sell your personal information. We may share relevant details with trusted service providers only when necessary to operate your trip, such as guides, transport partners, accommodation providers, or payment processors.
We may also disclose information when required by law or when reasonably necessary to protect our rights, travellers, or operations.
We take reasonable administrative and technical steps to protect your information from unauthorized access, misuse, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
We retain personal information only for as long as needed to manage your enquiry, booking, legal obligations, and internal business records.
You may request access to, correction of, or deletion of the personal information you have shared with us, subject to any legal or operational requirements that require us to keep certain records.
If you have questions about this policy or how your data is handled, please contact us through the contact page before sharing sensitive information.
